Role description Quality Project Manager (QPM)

Goals

• Sustained internal and external customer enthusiasm through complete reliability in the implementation of quality issues
• Integration of suppliers into the professional external image of the company in the realization of quality requirements
• Ensuring the quality targets in the individual projects and streams through independent input and implementation (also across plants)

Core tasks

• Quality, cost and time-oriented control of the quality planning process based on full availability of all quality-relevant information (product, project, customer, supplier, etc.)
• Collaboration in the offer phase, including participation in the HSA and conducting technical supplier discussions in coordination with the project team - Identification of avoidable quality and testing costs
• Contact person for the customer for quality-related topics in the project
• Coordination and creation of the production control plan including test planning and test equipment planning
• Planning of process and machine capability tests as well as test equipment capability tests
• Planning and execution of initial sample inspections up to release (customer, supplier)
• Contact person for internal quality problems and customer complaints, as well as control of the necessary evaluation methods and risk management
• Supervision and instruction of production employees with testing tasks - explicitly for new projects, new products or changes
• Analysis of start-up and series projects with regard to quality-relevant data (rejects, rework, error costs, complaints, inspection costs, etc.) with the derivation of improvement potentials and their effective implementation tracking
• Collaboration on internal and external change requests
• Participation in customer audits, process acceptances and potential analyses

Responsibility

In order to ensure that tasks in the quality planning process are completed on time, the QPM collects all necessary quality-relevant information (product, project, customer, supplier, etc.) and prepares it in a transparent and comprehensible form, shares it with the respective team (e.g. project manager, head of product line (stream), etc.) and ensures its task-related implementation.

Similar to the above point, the QPM is also responsible for and controls the advance quality planning process and the timely implementation of the content.

This also includes the "Critical to Quality (CTQ)" topics are also taken into account.

In the event of project-specific anomalies or bottlenecks, the QPM coordinates directly with the project manager in a solution-oriented manner.

For risk analysis and prevention, the role holder uses methods such as FMEA and Lessons Learned and, after evaluation, ensures targeted preventive measures and their timely implementation.

Key figures are defined to assess effectiveness, which are reviewed and tracked accordingly.

Findings from this tracking are continuously exchanged in the stream or project team, in particular with the head of the product line (stream) and the project manager.

With these methods and findings, the QPM supports the status and optimization of start-up and series projects with regard to test procedures and scopes, which the project manager series controls.

When coordinating inspection planning and test equipment planning, the implementation options are selected on the basis of the quality requirements and compared with the planning budget.

Responsible for series production support and the continuous optimization of quality-related issues. Deriving actions on the basis of the associated key figures or quality-relevant data such as rejects, rework, defect costs.

In the event of internal or external complaints, the QPM acts as the point of contact for the issues and works with the complaints manager (implementation lead) to ensure rapid resolution. The knowledge gained is processed in the lessons learned and then made available as feedback for new projects or new products - also across plants.

Support for the approval process in foreign plants (e.g. for relocations)

Professional skills

The QPM has in-depth knowledge of the common Q methods (APQP, FMEA, PPAP, VDA 2, SPC, 8D, Ishikawa, 5Why, MSA, VDA 5) and uses these independently and on an event-driven basis to achieve the above-mentioned objectives.

In order to present himself to the customer as a competent specialist, he knows the relevant standards and requirements of quality management and the corresponding customer-specific requirements. This leads to a professional external perception and generates economic new business.

The QPM uses the necessary IT systems such as SAP, MS Office, Babtec, Qliksense, quotation and project tools as well as the contract tool as required for the respective implementation.

For a professional approach, the QPM has basic knowledge of the production technologies of punching, forming and assembly techniques (joining), so that the process and method selection is target and solution-oriented.

In addition, an understanding of drawings (e.g. with regard to shape and position tolerances) and consideration of standards and customer-specific requirements is essential. This puts the QPM in a position to make solution-oriented suggestions in technical discussions.

In general, these skills enable the job holder to analyze complex problems, identify causes and establish sustainable solutions.

Sound knowledge of testing and measurement technology rounds off the profile.

Interdisciplinary skills

The QPM has the ability to align actions consistently and solution-oriented to the customer and strives for a long-term customer relationship characterized by trust.

The QPM takes a solution-oriented approach to complex problems in order to always achieve the project goals and further develop the quality of the products and processes.

Even in stressful situations, the QPM is able to use their own resources correctly and set priorities to effectively achieve their goals.

We work together as a team to achieve common goals and involve team members in the development of solutions. We motivate ourselves as a team to secure results.

The QPM communicates constructively, effectively and comprehensibly to ensure successful project teamwork. Furthermore, they present issues clearly and vividly. He responds to the needs and interests of the interlocutor.

With basic knowledge of project management, the QPM helps to achieve the project objectives effectively.

For global project work and the associated internal and external communication, the QPM is able to communicate in written and spoken English at the required level.

In addition to the quality requirements, the QPM is able to take a business perspective and evaluate it for economic project and process planning.

Even in critical situations, the QPM is able to ensure constructive communication and a solution-oriented approach and adheres to the defined escalation levels and handles them professionally. These qualities also contribute to de-escalation and the prevention of escalation.